The Quality Improvement Handbook 2nd Edition

Aimed at readers who want to improve themselves or their organizations, this text introduces the history, concepts, and tools of quality improvement. The volume is structured to follow the Body of Knowledge (BoK) of ASQ's Certified Quality Improvement Associate (CQIA) certification. Supplemental materials include the ASQ Code of Ethics and a glossary of terms. The editors are affiliated with the Quality Management Division of the American Society for Quality (ASQ).